Up until three weeks before the delivery time stated in our confirmation of your order, if you have transferred money, you may request a refund. We will refund the full amount. You don’t have to give us a reason. If there are any bank transfer costs they will be deducted from the amount. Naturally this also means that you have cancelled the order.
After three weeks before delivery time stated in our confirmation of your order, no cancellation or money back is possible. If we are more than two weeks too late in delivering, cancellation is possible. You may also request a refund. If the kit has not yet been sent to you, we will refund the full amount. You don’t have to give us a reason. If there are any bank transfer costs they will be deducted from the amount. Naturally this also means that you have cancelled the order.
If the kit has already been sent or if it is on its way, no cancellation or money back is possible.